Terms of Sale

Payment Methods     Shipping Information

Privacy 

Returns and Defects  "Stock Items"- Defined


All orders are subject to acceptance.  For more information regarding terms and privacy please go to our Stockroom e-Store.

We require PREPAYMENT with your order.  Payment may be made by credit card, money order or check as noted below.

Written confirmation or Purchase Order is required.  All items are FOB point of shipment.

All claims for shortages, defects, or non-conforming goods must be made by the Buyer within five (5) days of receipt of the goods.  No claims made after the expiration of such period will be allowed. See below for more details.

If you order more than 1 of an identical item you may be entitled to a discount for quantity.  Since each custom-made order varies greatly, we evaluate each order on an individual basis to determine any applicable discount.

For all returns, the Buyer must obtain a written return authorization from Arista Flag Corporation. All items must be returned to us in original packing materials.  Cost of shipping returned items is the responsibility of the customer.

Payment Methods

You can remit payment by check, money order, in cash, or by Visa, MasterCard, Discover or American Express.  Checks must clear your bank before items are released.

For all orders for Custom-made, Special Order, or Non-stock Items when paid by credit card, we will process your credit card for authorization and payment at the time that you place your order.  We will require that you submit a Credit Card Authorization Form with the Quotation or Sales Order that we issued for your order.

Shipping Information

Please indicate date desired on all orders.  We take pride in our fast efficient service.  Most custom-made orders will be shipped within 2 weeks from the time we receive the completed written order and all necessary artwork.  Although we attempt to accommodate requests for an earlier shipping date, this is not always possible, and may be subject to additional charges.  We will ship by air only if you so authorize.  We cannot, however, guarantee the time of delivery since this is beyond our control and is the responsibility of the transportation company or the US Mail.

The cost of shipping custom-made or stock items is customarily noted on all quotations issued. If you have questions concerning shipping costs, or wish to be quoted on various shipping methods or carriers, i.e., UPS, FedEx, Red Label, Blue Label, ground shipment, etc., please contact us.

Please be advised that we do not share information provided to us with any third party.  We take special care to make sure that all account and personal information is held in the strictest confidence.

Returns & Defects

All sales are final.  In the event of a factory defect or incorrect item, we will offer an exchange or store credit at our discretion.  Refunds are not permitted.  Please note that we generally will not allow a return on orders considered correctly filled. Should we ever authorize a return on an item, a 25% restocking fee will apply.  Damages that occur in transit are the responsibility of the shipping carrier. Should a package arrive with visible damage, please be sure to indicate this to the carrier agent or delivery person. This damage will then be noted in the records of delivery.

Please check your order immediately upon receipt.  All claims for shortages, defects, or non-conforming goods must be made in writing by the Buyer within five (5) days of receipt of the goods.  No claims made after the expiration of such period will be allowed.  No returns for any reason may be made after twenty-one (21) days.

For all returns, the Buyer must obtain a written return authorization from Arista Flag Corporation. All items must be returned to us in original packing materials.  Cost of shipping returned items is the responsibility of the customer.

"Stock Items" - Please note that word "Stock" refers to standardized specifications or construction and is not to be construed as meaning "on the shelf".  This is an important difference is meaning as most of the items we produce are manufactured as ordered according to the specifics of that individual order. We suggest that you double-check your order for accuracy prior to placing the order.

Important Statement about Canceling an Order:  Payment is required prior to shipping any item. This means that that if an item has been shipped, it has already been processed for payment and that the  payment has been secured.  If you have paid by credit card, this means that your card has been charged. Please note that once  items have been shipped, the order cannot be canceled. Please note that once fabric, cut-goods, and accessories have been cut and prepared for packaging, the order cannot be canceled.   Further: Not withstanding factory defect  or incorrect item, when properly notified within five (5) days time limitation, all flag and banner accessories, including stands, poles, general accessories,  etc. cannot be returned.