Terms of Sale
Returns and Defects
All orders are subject to acceptance. For more
information regarding terms and privacy please go to our
We require PREPAYMENT with your order.
Payment may be made by credit card, money order or check as noted below.
Written confirmation or Purchase Order is required. All
items are FOB point of shipment.
All claims for shortages, defects, or non-conforming
goods must be made by the Buyer within five (5) days of receipt
of the goods. No claims made after the expiration of such period will
be allowed. See below for more details.
If you order more than 1 of an identical item you may be entitled to a
discount for quantity. Since each custom-made order varies greatly, we
evaluate each order on an individual basis to determine any applicable
For all returns, the Buyer must obtain a written return
authorization from Arista Flag Corporation. All items must be returned to us
in original packing materials. Cost of shipping returned items is the
responsibility of the customer.
You can remit payment by check, money order, in cash, or
by Visa, MasterCard, Discover or American Express. Checks must clear your bank before items are
Please indicate date desired on all orders. We take
pride in our fast efficient service. Most custom-made orders will be shipped within
2 weeks from the time we receive the completed written order and all
necessary artwork. Although we attempt to accommodate requests for an
earlier shipping date, this is not always possible, and may be subject
to additional charges. We will ship by air only if you so authorize.
We cannot, however, guarantee the time of delivery since this is beyond
our control and is the responsibility of the transportation company or
the US Mail.
The cost of shipping custom-made or stock items is
customarily noted on all quotations issued. If you have questions
concerning shipping costs, or wish to be quoted on various shipping
methods or carriers, i.e., UPS, FedEx, Red Label, Blue Label, ground
shipment, etc., please contact us.
Please be advised that we do not share information
provided to us with any third party. We take special care to make sure
that all account and personal information is held in the strictest
Returns & Defects
All sales are final. In
the event of a factory defect or incorrect item, we will offer an
exchange or store credit at our discretion. Refunds are not
permitted. Please note that we generally will not allow a return on
orders considered correctly filled. Should we ever authorize a return on
an item, a 25% restocking fee will apply. Damages that occur in transit
are the responsibility of the shipping carrier. Should a package arrive
with visible damage, please be sure to indicate this to the carrier
agent or delivery person. This damage will then be noted in the records
Please check your order
immediately upon receipt. All claims for shortages, defects, or
non-conforming goods must be made in writing by the Buyer within five
(5) days of receipt of the goods. No claims made after the
expiration of such period will be allowed. No returns for any
reason may be made after twenty-one (21) days.
For all returns, the Buyer
must obtain a written return authorization from Arista Flag Corporation.
All items must be returned to us in original packing materials. Cost of
shipping returned items is the responsibility of the customer.
"Stock Items" - Please
note that word "Stock" refers to standardized specifications or
construction and is not to be construed as meaning "on the shelf". This
is an important difference is meaning as most of the items we produce
are manufactured as ordered according to the specifics of that
individual order. We suggest that you double-check your order for
accuracy prior to placing the order.
Statement about Canceling an Order: Payment
is required prior to shipping any item. This means that that if an item
has been shipped, it has already been processed for payment and that
the payment has been secured. If you have paid by credit card, this
means that your card has been charged. Please note that once
items have been shipped, the order cannot be canceled. Please note that
once fabric, cut-goods, and accessories have been cut and prepared for
packaging, the order cannot be canceled. Further: Not withstanding
factory defect or incorrect item, when properly notified within five
(5) days time limitation, all flag and banner accessories, including
stands, poles, general accessories, etc. cannot be returned.
A full explanation of Terms can be
viewed at our flagship internet store: